Tag Archives: work

Great Leaders and Great Organizations Find the Win in the Work

Truly great organizations sustain success over time because they don’t chase results, they win in the work.

Truett Cathy taught, modeled and built an organization on the concept that success is built, not found, by doing many small things right over a long period of time. My observation after three decades is simply that Truett and many others around him found how to win in the work. This is more than working to win or working principled and then discovering wins. This is a joy, a deep satisfaction, and stewardship that there is a win in the actual work. This means washing dishes, cleaning floors, busing tables or gently defusing a disgruntled customer can all be wins. Winning is more than outcomes. There can be a win in the actual work.

If you want your organization or your leadership to be truly transformed, then learn how win while you are working. The principle is the win is in the work. This means you don’t leverage all your strength to go after a goal and then when you get it or hit it, then, you relax or back off. Too many “winners” hit their objective and then shortly after winning have a let down because they were chasing a point in time or a feeling. Feelings are fleeting. This also explains why so many leaders and organizations live in the past. They believed they won at a point in time and if they can recapture that point of time they can manifest the same thing in the future. If your victory is a point in time, then that’s all it will become–a dusty trophy of a distant and bygone era. Those who infuse the win in their work are remembering the principles of the past while working forward to a new future.

Learn that “the win”  is the sense of accomplishment that comes as you work a process with others for a shared outcome and goal as you share in the inputs or process. This means you can win every day. This means Monday is a win. This means bad days, rainy days and boring days can all be wins. This means you don’t let the normal, the regular or the mundane defeat you.

Learn to win every day. See, when you don’t have a winning-is-in-the-work mindset, you have a defeat-is-in-the-duty mindset. If you are always winning, then your attitude is one of unworried, fully present, yet driving with confidence to the future. You can actually win every day. Truly positive people have figured this out (or perhaps) born this way. This is for the rest of the 99.99% of us in the world! Anxiety and worry are elements of defeat. Drudgery is an innate element of duty. Winning is truly not only in the work, but in your attitude about your work. Work is not punishment. Work is a gift. Work is a window of opportunity. When you unwrap your gift every day, just like a present, you can personally win every day despite how others feel or act about shared work. When you open your window, the possibilities and potentials increase because you are constantly letting fresh air in and stagnant air out.

There is a double win with shared work. This means winning is multiplied when it is shared among like-minded members of the team. Winning in the work brings a satisfaction and joy to and through the work. When satisfaction is shared joy is multiplied and the burden lightened. This means you can have a difficult, boring or seemingly unfulfilling job yet still win at work. Your work is great than your job. Your job is the culmination of your tasks. There are tasks that are mundane, boring and dull. There are tasks that drain you and suck life out of you. However, these tasks are more about your attitude than your outcomes.

Winning in the work means you are grateful every day. Instead of a “I have to do this” attitude, you posses a “We get to do this” disposition. Gratitude is a sign of winning in the work because you acknowledge the contributions of others and appreciation of your opportunity. When you get to do something, you are expressing that you could not get to do that thing. You turn an obstacle into an opportunity and a burden into a blessing. When you see a blessing you can more aptly be a blessing, Miserable people bless no one. They are toxic and they are losers. Content, joy-filled people are blessings to those around them.

Winning in the work means you spend more focusing on the inputs than the outcomes. When the inputs are right the outcomes are a given. Too many people and organizations spend too much time focused on outcomes and too little time focused on the inputs. In the National Football League since the year 2000 the New England Patriots have had 20 more wins than any other franchise during the same time winning an astounding 280 games. In that same period of timer the Cleveland Browns have lost 271 games. What separates these two franchises is organizational culture focus. The Patriots have a culture that simply states “do your job.” For the Patriots who have collected more Super Bowl trophies in 25 years than any other team, the winning was in the input and the outcomes took care of themselves. The Cleveland Browns, conversely, have focused on a “savior” mentality for individuals to come in and lead them to the victory. They have consistently focused on winning as an outcome and not as an input.

Seeing the win in the work is a mark of excellence. Aristotle said, “We are what repeatedly do. Excellence, then, is not an act, but a habit.” We are what we repeat or sustain. We are not defined by a single act, a feeling or a point in time. The real winning is in the process, in our habits and in our disciplines. James Clear in Atomic Habits goes as far as to say, “You do not rise to the level of our goals. You fall to the level of your systems.” This explains why there are so many one-hit wonders and so few dynasties. Discipline, systems, and rigorous accountability beat talent and desire frequently. When getting to go to work, getting to do the work, getting g to get up early, getting to stay late, and getting to take on the hard challenges becomes embraced by those in the organization, then this principle of the win in the work is taking root.

If standards are the multiplier, then others is the magnifier. No leader is meant to lead and work alone. In fact, if you are alone then you probably aren’t leading very well, since it’s incumbent upon leaders to have followers. When others are in engaged in the pursuit of the win in the work, then the bonds and fellowship in the organization or team are greatly strengthened. This explains when forced suffering is such a powerful binding agent on sweat-soaked football fields and in fear-ridden foxholes. High levels of discipline among humans draws them together. When we suffer, we need others. The same principle is deeply embedded in winning. Winning alone is fine, but it’s not great. Take golf or tennis. Both highly individualized sports. However, seeing Andy Murray win Wimbledon or Scottie Scheffler win a major is awesome, but it looks kind of awkward when they win alone, until they find their caddie, coach or family. Winning is a deeply shared experience. Think team sports. When the final whistle or horn blows, fans storm the field, players come together in piles of humanity to hug and jump and embrace. Winning together is more powerful than winning alone. Standards are the multipliers. Others are the magnifiers.

Don’t wait to get to a win. Win today. When you discover this powerful principle that the win is in the work, your defeats dissipate and your victories mount. When you discover that the win is in the work you will feel better, grow better and get better results. Not only that, others will be drawn to you as your attitude and outlook has transformed. What you do consistently is what will sustain you. What you do occasionally that will frustrate you. Don’t chase wins. Discover the win in your work and you can leave the chasing to those who like frustration, disappointment and illusions.

“Those too lazy to plow in the right season will have no food at the harvest” – Proverbs 20:4

Effort is the Great Equalizer

Talent doesn’t advance alone. Effort is the equalizer of success.

If you think that just because you are the most skilled, the most talented or the most gifted, that you will automatically advance or progress or get the promotion, then you are sadly mistaken. Talent is important. Skills are important. Giftedness is important. But, effort is more important. What you lack in those areas, make up in task knowledge and effort!

Effort is the great equalizer in regards to talent, skills and giftedness. It is true that not all people are not equally gifted, not naturally skilled and not automatically talented. It is true in a classroom, on a field or in a board room that there are disproportionate levels of skillfulness and talent around you at any given time. But, there is one equalizer that will level your chances in the classroom, workplace, pitch, field or office and that is effort.

If you want to advance, give greater effort. 

But, first understand what effort is and what it is not. Effort is your commitment made and your energy sustained over time. Before you can sustain your energy you have to invest. A little bit of exercise makes a little bit of difference. A great amount of exercise will have a much greater difference. Think of effort like exercise. The more effort you give, like exercise, that is sustained, regimented and consistent will produce the greatest amount of results. Too many developing leaders or aspiring individuals think that one performance one day either on the field or on the job is enough to get the recognition or advancement they are looking for. Or they think that because they are more talented or more skilled, then they deserve to advance. Most people want to advance, but very few earn it. Effort is how you earn advancement.

Great effort takes time. 

To give the effort, you have to put the work in. To put the work in, you have to commit the time. Great effort takes great commitment. To commit means to bind to a certain course of action. Think of giving effort like bonding or connecting yourself to something–put with a sense of permanence. Effort is super glue. So if you aren’t super-glued to what you are committed to, then your effort will decrease over time. The advancement or progression that you are looking for most often takes time. The exception is that a person can show up and have mastery immediately. The rule is that to learn, progress and develop you must invest time. This time requires effort sustained. Time means you will have to wait. Most people see waiting as a waste of time. Those who advance see waiting as an opportunity to improve. Every day that you are waiting for what you are working for is an opportunity for you to get better, do better and get better results.

Four Phases of Effort: Preparation, Mentality, Energy & Action 

Phase 1 – Preparation.

Waiting is not wasted time if  you invest while you wait. Waiting is not resting. Resting is different than waiting. Waiting is the period of time or season from when you enter until you exit. A rest is a pause. To prepare you must work as you wait. To prepare you must train and hone your skill set, refine your results and improve your ability. Things left alone don’t improve themselves. Set goals, targets and objectives that will enhance the advancement you are looking for.

Alexander Graham Bell who invented the telephone said, “Before anything else, preparation is the key to success.”

Graham Bell who would eventually go on to found the American Telephone and Telegraph Company (AT&T) which still is in existence to this day, filed his first patent for the recording of the human voice a mere two hours before his rival, Elisha Gray, tried to file one of similar design. The bottom line in this illustration is that Alexander Graham Bell was simply more prepared than his rival. Prepared people find more success because they are ahead of others.

The reasons don’t matter, the excuses don’t matter, because the most prepared people increase their likelihood of success and advancement. If opportunity is the door, then preparation is the front porch. Preparation is all the work, all of the time and all of the energy you are willing to invest in pursuit of your goal. Success is discovered on the march of preparation.

Phase 2 – Mentality.

Your mentality is not just the attitude of your mind. It is also the power of your mind. If you have a weak mentality, then you have weak mind power. Your mind is powerful if you train it to be so. Mentality is formed over time and through conditions. The highest performers on your team, in your organization or in your office always have the strongest mentalities. You have to have great mentality because to accomplish anything of substance, to find any success, you will face adversity. Adversity is not only an assault on your physical capability, it is often even more of an assault on your mental capability. Developing a strong mentality is like climbing a ladder of mental discipline and emotional self-control.

Without a strong mentality you will never overcome strong challenges. Strong challenges crush weak mentalities. 

A weak mentality comes from allowing the wrong thoughts to dominate your thinking and from allowing emotions to run out of control in your mind. Emotions are a part of our lives and our thinking, but they must be checked as they appear. True, some emotion can help our mentality, but in moments of our greatest challenge it’s not the emotion that will carry us through, it is our mentality.

In 2019, in the Champions Leagues quarter finals, Liverpool FC was down 0-3 to Lionel Messi led Barcelona FC. Jurgen Klopp’s Reds would have to score 4 home goals and maintain a clean sheet to overcome the hole they had dug for themselves in the first of the two-leg quarter final. By 10:10pm that night, the Reds achieved the improbable and Klopp described his team as “mentality giants.” Riding the momentum of that game Liverpool FC would go on and win the Champions League title.

A mentality giant or someone with a strong mentality is someone who can withstand incredible odds, adversity and pressure, while giving or increasing their effort to produce even greater results. A mentality giant is someone who controls their emotions and controls their thoughts. They exert incredible mental, physical and emotional focus. They have the ability to narrow down the urgent from the critical and the distracting from the important. A mentality giant is practices a patience and endurance that his or her peers lack. Therefore, a mentality giant will achieve more even if it takes longer or is a more difficult path.

Phase 3 – Energy.

Energy is from two Greek words and remains nearly unchanged after thousands of years. The Greek words are “en” meaning “in, within” and “ergon” meaning “work.” Thus, energy is, literally, translated “work within” or “the work within.” This is what really separates those who wish and those who achieve: the amount of energy willing to be given to a particular job, task or responsibility.

Energy comes from within you and it is both physical and mental.

Energy is the ability for your body and your mind to produce into your limbs. Energy is both biological and psychological. In order for a human body to expend energy and utilize the “work within” sleep, rest and diet must be regulated and regimented. Too many individuals are too careless with how they rest, when they sleep and what they intake into their bodies. We live in a day and age where we have very little excuse for not being able to make wise choices regarding the nutritional intake of our bodies.

Secondly, rest is critical to giving and maintaining maximum effort. Rest is often over-looked, but the body and the mind need rest. Staying up into the wee hours of the morning mindless binge-watching or scrolling hour-upon-hour of social media feeds will never allow your mind to rest. In fact, it actually hijacks the mind and keeps it awake without truly being alert. This state is what I call the zombie mind: awake, but not alert; moving, but without purpose. Rest also gives your body the proper amount of time to recharge. Your entire body must sleep. You cannot sustain permanently and perpetually the same, continual usage of motion and energy. You will crash. You will burn out. And it will not end well. Rest is not a vacation–a total disconnection. A rest is a purposeful pause before continuing. A vacation is a hard stop before you begin again.

There can and will be no great efforts without great energy.

There is a third type of energy that is often overlooked. This is because it is the most misunderstood. This is spiritual energy.  Spiritual energy is the deepest type of energy. It affects the essence of who a person is: the soul. It can only be replaced and replenished by the spiritual and drained by that which is hostile and detrimental to the soul. The Apostle Paul wrote, “Finally, be strong in the Lord and the power of his might” (Ephesians 6:10) meaning the source of this spiritual energy/power comes from the Lord.

Phase 4 – Action.

Effort is action. To get to action the other three parts needed to be harmonized and synchronized. Effort is more than just what you think about. Effort is what you do about what you think. Effort is the fruit of your preparation. Your actions dictate who you actually are, not who you think you are. What you do is your effort. Many people today think they are giving great effort without actually doing anything.

Effort is action with sacrifice.

Now, what is sacrifice? 

Sacrifice is what you are willing to give up, let go of or even let pass by in the pursuit of what you are after. Sacrifice is something that is popular to allow others to do today, but not actually do yourself. Two of my daughters play very competitive soccer. The most competitive teams in our state play a couple hours away. When we made the decision to not just play travel soccer, but actually travel to train and practice with a travel team, each girl and both mom and dad had to count the cost of the sacrifices we were going to make individually, relationally and as a family. We wanted to make sure we (the parents) and each girl knew the full sacrifice, the full cost they were going to have to make.  Then, together we laid it all on the table for discussion, conversation, prayer and then the decision. Then, we took action. We took the step and kept on moving. The hardest step is not the first step, but he first correct step in the right direction. We often take steps, but they are the hard step, the right step or the costly step that will create the path to success.

Sacrifice is the cost you pay and keep paying while you pursue what you are after. There is no great effort without great sacrifice. This is the path to action: measure your movements, count the cost and then act.

Summary: 

Without a sustained effort, the results, the success and the progress that you would like to see will never simply occur. You don’t have to be the most talented to get the greatest results. But to discover the most success you can achieve, then you must give the greatest effort. Effort is composed of preparation, mentality, energy and action.

Whatever you do, do with all your heart…” Colossians 3:23

 

 

 

 

Questions for Discussion or Introspection: 

  1. Why do organizations often value talent over effort? Can you think of a situation in your organization or team where effort equalized talent?
  2. What can be challenging about the preparation phase of effort? How can you prepare better in your organization or team? How do you think that might help?
  3. How do you strengthen your mentality? What hinders you from having a stronger mentality? How do you know when you have a strong mentality?
  4. If energy isn’t equal, then how can you have more energy to achieve better results on your team? What are barriers to spending or giving your energy wisely?
  5. Why is sacrifice so challenging? When is a time you sacrificed for something you wanted? What was it? What results did you achieve?

What Picking Cucumbers Taught Me!

What Picking Cucumbers Taught Me!

I remember picking cucumbers as a boy in the fields of the Pee Dee region of South Carolina in the summer. It was hot. The kind of hot where the ground sweats and gives off steam. I have no pleasurable memories of this experience! Except, that a good memory doesn’t have to be a pleasurable memory. Infact, this singular experience of picking cucumbers with my two elder brothers taught me, perhaps, one of the most valuable lessons about work I have ever learned…

cucumbers

In fact, if memory serves correctly, my two elder brothers (Aaron and Elliott*) and I worked for over 8 hours and picked over 1100 lbs. of cucumbers—just the three of us. Black sap tar covers your hands, insects, humidity, sweat dripping in your eyes, dirt, rotting cucumbers, vermin, more insects, bending over all day, sorting under prickly leaves barely begins to describe how hard it is to pick cucumbers. However, that day probably marked my work ethic more than any other single day in my life.

Why?

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Work hard, rest well and worship God

 

 

Working hard only guarantees you will become tired. It does not guarantee that you will be successful, attractive, more well-liked or even get what you were working for.

dog

I have found that we should work hard. It is Biblical (in fact our punishment and a form of generational penance from Adam’s sin) and it is practical. More is said in the Bible about not working hard (sloth and laziness) than working hard.

There is a fulfillment that comes through hard work. Tiring yourself out physically demands that your body needs rest. Rest is needed to recover, rejuvenate and restore.

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